Terms and Conditions CLUB ZERØ

GENERAL TERMS AND CONDITIONS – CLUB ZERØ

As of September 2025

1. PREAMBLE

These General Terms and Conditions (hereinafter referred to as “GTC”) govern the terms and conditions of participation for the CLUB ZERØ loyalty program, operated by Zerø Skin, Eresburgstraße 24–29, 12103 Berlin, Germany (hereinafter referred to as “we”, “us”).

Participating customers (hereinafter referred to as "members", "you") can find information via the website https://zero-skin.de Create a personal account to collect points, enjoy benefits and redeem rewards.

The following terms and conditions describe the requirements for participation, the possibilities for use, and the rights and obligations of both sides.

2. PARTICIPATION IN CLUB ZERØ

Participation in CLUB ZERØ is free and requires the creation of a customer account on our website.

By registering and using the loyalty program, you agree to these terms and conditions.

We reserve the right to amend these Terms and Conditions, as well as the content or benefits of CLUB ZERØ, at any time, or to discontinue the program in whole or in part, particularly in the event of changes to legal requirements. We will inform you of any significant changes in a timely manner. Continued use of the program constitutes acceptance of the respective changes.

3. RUN TIME

Participation in CLUB ZERØ is open-ended and begins with successful registration.

Both you and we can terminate your participation at any time without giving reasons. In case of violations of these terms and conditions, we are entitled to suspend or delete your account.

4. MEMBER ACCOUNT

The loyalty program is exclusively available to consumers as defined in § 13 of the German Civil Code (BGB) for private use. Commercial or abusive use is prohibited.

By creating an account, you confirm:

  • that you are at least 18 years old or have the consent of your legal guardian,

  • that you only have one account and that you set it up exclusively for yourself,

  • that you treat your login details confidentially and inform us immediately if any unauthorized use or security problem becomes known,

  • that you keep your information up to date,

  • that you do not misuse the platform or infringe on the rights of third parties.

We are entitled to suspend or terminate your account without prior notice if:

  • you violate these terms and conditions,

  • if there is suspicion of abuse or fraud,

  • Your account is being used for illegal purposes.

5. Loyalty Points

5.1 Collect points

Members can collect points in various ways:

  • 100 points for registering a customer account,

  • 200 points for subscribing to the newsletter,

  • 250 points as a birthday bonus (once a year, provided the date of birth is stored in the account),

  • 5 points for every €1 spent on purchases made through our website.

Redeem 5.2 points

Collected points can be redeemed for the following discounts:

  • 500 points = €5 discount

  • 1000 points = €10 discount

  • 2000 points = €20 discount

Redemption is in the form of voucher codes, which are exclusively valid for orders on https://zero-skin.de are valid.

5.3 Limitations

  • Points are non-transferable, have no monetary value and cannot be redeemed for cash.

  • Points can only be redeemed for orders placed through our website.

  • Unused points will be forfeited upon termination of membership or the program.

6. CUSTOMER SERVICE

If you have any questions about CLUB ZERØ or points, you can reach us at:

Zerø Skin
Eresburgstraße 24–29
12103 Berlin, Germany
Email: hello@zero-skin.de

7. DATA PROTECTION

Personal data will be used exclusively for the operation of CLUB ZERØ and in accordance with our privacy policy. processed.

8. TERMINATION / SUSPENSION

You can end your participation at any time by deleting your customer account. This will result in the loss of all collected points.

We may suspend or delete your account if you violate the terms and conditions or if there is any abuse. You are not entitled to compensation.

9. LIABILITY

We are liable without limitation for damages caused intentionally or through gross negligence, as well as for injury to life, body or health.

In cases of slight negligence, we are only liable for essential contractual obligations and limited to foreseeable, typical contractual damages.

The liability provisions also apply accordingly to our legal representatives and vicarious agents.

10. DISPUTE RESOLUTION

The EU Commission provides a platform for online dispute resolution at http://ec.europa.eu/consumers/odr/ .

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

11. FINAL PROVISIONS

Should any provision of these terms and conditions be invalid, the validity of the remaining provisions shall remain unaffected.

The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this applies only to the extent that they are not deprived of mandatory protection afforded by their country of residence.

The place of jurisdiction for merchants, legal entities under public law or special funds under public law is Berlin.